Challenging utility bills

LIST Code

HO-07-02-00-00

Title

Challenging utility bills

Definition

Legal issues related to disputing utility bills that appear unusually high, incorrect, or inaccurate. This includes questions about billing errors, meter problems, estimated charges, rate application, and a customer’s rights to review, dispute, or correct utility charges. This issue covers situations where a person believes their electricity, gas, water, sewer, trash, or other utility bill does not reflect actual usage or lawful rates. Problems may arise from faulty meters, estimated readings, billing mistakes, leaks, incorrect account information, or sudden rate changes. Legal questions often involve how to request an explanation, obtain usage records, ask for a meter test, or file a formal dispute with the utility provider or regulator. It also includes understanding protections against shutoff while a bill is being disputed, options for payment plans or credits, and remedies if the utility fails to correct an error. Rules and procedures vary by utility type (public or private), service provider, and jurisdiction, and may include oversight by public utility commissions or local agencies. Includes: - Disputing unusually high or unexpected utility bills - Billing errors, estimated charges, or meter inaccuracies - Requests for usage records or meter testing - Utility dispute and complaint procedures - Protections against shutoff during a billing dispute - Credits, adjustments, or payment plans related to disputed charges

Location in LIST